Arlo|Smart Home Security|Wireless HD Security Cameras

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Rancho219
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I have an existing Arlo smart subscription. I recently replaced my old hub with a new one that came with a 3 camera kit. My existing Pro 3 Spotlight cameras were enrolled in that program.   When I look at my current subscriptions it shows that the 3 new cameras are in the freebie free trial 3 month Arlo Secure program and my 2 Pro 3 cameras are not enrolled in any program.  Trying to drag and drop these onto the correct program on the Manage Cameras page does not work.   That being said I can create detection  zones on both of the Pro 3 cameras which to my understanding is a feature only available to a subscribed camera.  The Support site says you can call us but provides no phone #.  Anybody know a phone # for Arlo support????  

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JessicaP
Arlo Employee Retired

Hey Rancho219,

 

To get further assistance with your subscription, please navigate to Settings > Support in the Arlo App for service options available to you, which includes live chat.