smart subscription not working

[gcash81001]

i signed up for the arlo smart subscription  and does not store 30 days of recording, only 7. all cameras are active on the account. 

[StephenB]

How long have you had the subscription?

[gcash81001]

I signed up on August 21

[gcash81001]

It shows on the email from when I signed up it has 30 access 

[StephenB]

Have you gone into "manage camera status"  and checked that the cameras are all active?

If you have, then I suggest contacting support ( https://www.arlo.com/en-us/support/contact.aspx )

[gcash81001]

Yes it shows 5 allowed 5 active

[gcash81001]

I have tried contacting support. no answer as of yet

[JessicaP]

Hey gcash81001,

You mentioned that you tried contact the support team but you haven't heard back yet. Let me reach out to you via private message to gather more information from you.