Arlo|Smart Home Security|Wireless HD Security Cameras

Sharing video filters w wife

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Irelandhouse
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I have Arlo Smart subscription to filter the video (person and animal) I am notified of. I also share my cameras with my wife. How can we set her up to just get the filtered videos and not all notifications.
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Irelandhouse
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We spoke with tech support and they said the filters on the primary account would transfer to the friend or access accounts. They cannot it be controlled by the friend but they will get them.

Our issue apparently was that the filters were enacted after sharing the cameras. We had to unshare, delete and reinstall her app, and then it worked perfectly.

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JamesC
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Community Manager

Irelandhouse,

 

Arlo Smart alerts is an account level feature. Only accounts with an active trial or Arlo Secure subscription plan will have the ability to filter alerts based on these categories. In your case, the primary account has an Arlo Secure subscription but the shared account does not.

 

JamesC

Irelandhouse
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We spoke with tech support and they said the filters on the primary account would transfer to the friend or access accounts. They cannot it be controlled by the friend but they will get them.

Our issue apparently was that the filters were enacted after sharing the cameras. We had to unshare, delete and reinstall her app, and then it worked perfectly.