Arlo|Smart Home Security|Wireless HD Security Cameras

Resolution Reduction in Legacy 10 Camera Arlo Smart Premier Plan from 1080p to 720p?

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Tutor
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I've noticed quite the change to the quality and resolution of my videos with my Arlo Pro2 Cameras. Searching for the answer on comparing old to new plans is light on info. See attached photo (dark mode) from the Arlo App for iOS where it shows up to 720p cloud recording and the second photo taken from the Arlo website where it avoids sharing the resolution for the same info bubble. Which is it Arlo? Are cloud recordings true 1080p or reduced to 720p for the legacy 10 camera Smart Premier plan? Why the disparity in descriptions between the online Arlo App and iOS App for the same subscription?

 

The Pro2 Arlo cams are 1080p "capable" and the video's downloaded from Arlo Cloud from my cams show as 1080x1072 resolution but of late, the resulting quality looks like 720 "stretched" to 1080 or the codec/compression has been changed to lean toward compression. Whats going on with this? For example my front yard looks like a green blobs of grass and are super blocky. This is not what it used to look like - (See attached png image at bottom of post)

 

For the those that may question my setup, here's the details.

 

Connection to Internet: Full Gigabit Fiber Up/Down

Internal Network: Gigabit Managed POE Switching with Private VLAN dedicated to Cameras

Perimeter Firewall: Enterprise Class Firewall 

Distance VMB4000 from Cameras: 12 feet

Video Quality Settings on cameras: Best Quality

Signal Strength of Cameras: All cameras show full wireless strength

Battery or USB Powered Cameras: Constant USB Power - no batteries in used for cameras I'm concerned with.

 

 

Screen Shot 2020-03-29 at 2.10.08 PM.pngIMG_EE37AB63CC9E-1.jpeg

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Tutor
Tutor

I've noticed quite the change to the quality and resolution of my videos with my Arlo Pro2 Cameras. Searching for the answer on comparing old to new plans is light on info. See attached photo (dark mode) from the Arlo App for iOS where it shows up to 720p cloud recording and the second photo taken from the Arlo website where it avoids sharing the resolution for the same info bubble. Which is it Arlo? Are cloud recordings true 1080p or reduced to 720p for the legacy 10 camera Smart Premier plan? Why the disparity in descriptions between the online Arlo App and iOS App for the same subscription?

The Pro2 Arlo cams are 1080p "capable" and the video's downloaded from Arlo Cloud from my cams show as 1080x1072 resolution but of late, the resulting quality looks like 720 "stretched" to 1080 or the codec/compression has been changed to lean toward compression. Whats going on with this? For example my front yard looks like a green blobs of grass and are super blocky. This is not what it used to look like - (See attached png image at bottom of post)

For the those that may question my setup, here's the details.

Connection to Internet: Full Gigabit Fiber Up/Down
Internal Network: Gigabit Managed POE Switching with Private VLAN dedicated to Cameras
Perimeter Firewall: Enterprise Class Firewall
Distance VMB4000 from Cameras: 12 feet
Video Quality Settings on cameras: Best Quality
Signal Strength of Cameras: All cameras show full wireless strength
Battery or USB Powered Cameras: Constant USB Power - no batteries in used for cameras I'm concerned with.

 

IMG_EE37AB63CC9E-1.jpegScreen Shot 2020-03-29 at 2.31.46 PM.pngScreen Shot 2020-03-29 at 2.10.08 PM.png

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi @Lexingtonian

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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Tutor
Tutor

No sir, none other than the reply above which is equivalent of being told to f-off.. 🤷🏻‍

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Aspirant
Aspirant
I am sorry to hear that. So disappointed in Arlo.
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