Arlo|Smart Home Security|Wireless HD Security Cameras

Receiving motion notifications when smart notifications turned off?

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MarcusD_AU
Aspirant
Aspirant

I am receiving notifications for motion even though they are turned off on in Smart Notifications. Is there another setting that I need to change?

3 REPLIES 3
TomMac
Guru Guru
Guru

Have you check the MODE you are arming with? You have to EDIT the Mode

toggle off alerts (  push notifications )

 

 

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MarcusD_AU
Aspirant
Aspirant

Thank Tom. Just to clarify, I want to receive notifications but only for People. I have the Mode set for Push Notification. In the smart notification I have it set for People and nothing else. I also have an activity zone set up for where I want activity to be triggered.

 

What is happening is 1. I am receiving a push notification for motion, when it's turned off in the smart notification, and 2. It is for motion is that outside of my activity zone.

StephenB
Guru Guru
Guru

Have you tried simply restarting the camera and the base?

 

If that fails, you could try a factory reset of the camera. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera