Receiving ads to upgrade every time I log into the Arlo app and receiving push notifications
Jessica my dear
All you need to do is look at the top of the thread.I posted the screen shots when i first complained.
Is this just lip service are is Arlo really going to do something about this?
No worries I am not holding my breath more like wondering how much you will want to charge me to remove the spam.
For the past couple days, every time I log into the mobile app, I am getting a pop-up for discounts on Arlo Smart, Arlo's cloud video recording service. I am not interested in this service. I exclusively use the cameras for live video. Last night, a pop-up obscured the screen while I was watching video and caused me to miss something important. Now I am getting push notifications on my phone as well!
I was considering a major purchase of additional Arlo cameras in the near future, but I am now reconsidering. Is anyone else having this problem? Is there a way to stop it?
So twice today, I thought there was someone at my front door. Because my Android made the noise it makes when there is movement in front of the camera. What did I find? 2 Notifications in my notification shade, for ARLO SMART!!!
No one at the door, just another f-ing ad on my phone. In a place that Goggle doesn't allow there to be ads! They had Dev's remove ads from program notifications in 2013. SEVEN years ago ARLO! Go back to school and read all about it. And fix the f-ing app! isn't it enuf that you charge more than everyone else for Cams, you have to break the rules to shove ads in our faces too? FOR SHAME Arlo!!! FOR SHAME!
As much as it is a major annoyance, I am actually concerned that it is a safety issue and someone could get hurt due to this malfeasance. There is a high likelyhood that someone might disable their notifications to try to stop the ads, and end up missing something important. I'm going to speak to a couple of influencers about this and see if I can get the word out on Twitter/Insta. I hope that every person on this thread will do the same, this is egregious and dangerous on the part of Netgear, and it is not an accident. I also have no doubt they are trying to take advantage of COVID as well, because they know people are checking their cameras daily to make sure packages arrive, and that delivery people are keeping distance.
Arlo is a great product. Dont destroy your great work by pushing advertising on people when they rely on the push notifications on devices to be alerted on potential security threats at their houses. Rant over.
I'm getting notifications and when ever I open the app I'm forced to see and close a full screen scription barrage.
Get rid of it NOW.
I'm getting notifications and when ever I open the app I'm forced to see and close a full screen subscription barrage.
Get rid of it NOW!
I'm also getting annoying Ad notifications. Finally turned off notifications on phone. when then stops the real security ones to get through. I'll switch vendors if they done stop all the Ads.
What is worse, I am currently subscribed to Arlo Smart Premier! So why would I want an offer to downgrade my service????
My household is currently in the middle of 14 days isolation due to COVID-19. We were hoping to rely on Arlo to answer the door to grocery and food deliveries as we can’t open the door. But we can’t use Arlo to speak to anyone outside our door.
Dear Jessica, I have attached a screenshot of the ad that we can’t close when a call from the doorbell comes in. Please don’t offer me platitudes. Your app is crap, clearly not tested, and the reports of pop up ads, marketing notifications, etc show that your company does not value your existing paying customers in an blatant and aggressive attempt to increase sales.
Fix this NOW.
More details: Attached pop up from iOS. This is occurring on both my wife’s and my iPhone, in fact - every user in my account. The pop up does not close, I have to throw away the app and hope that the next time it starts up there is no ad. Acknowledging the pop up without an incoming call does not stop the pop up from appearing again later. It keeps popping up if I haven’t used the app for a while. Pressing Subscribe Now does not stop the ad either. It comes back again and again.
When is this going to be fixed?
I just want to add my voice to the list. I've got the Arlo Q Plus POE model, so if I get notifications from my cameras, it's not batteries being low or anything like that, it's motion, and I want to be able to check it IMMEDIATELY. I don't want to have to waste seconds trying to push the tiny "X" button on a full screen ad that I am definitely not going to read because I'm trying to check on the security of my home! I don't care if you're offering Arlo Smart for free, when I want to check my cameras I am NOT going to take the time to read any sort of ad that's popped up.
Quit the in-app advertising. You guys already send a lot of email with offers and all that sort of junk. I've got 4 of these cameras and I'm seriously considering selling them and switching to something like Ubiquiti's camera offering.
I'm also experiencing this issue. I've submitted case # 41543551 which contains several screenshots on my Android device showing the ads that repeatedly display. "Dismiss and never show this again" does nothing. It's now becoming really annoying because Arlo is sending push notifications through my phone (Galaxy S10e, running Android 10) for these ads as well. To make matters worse, when I "tap to unlock exclusive discount", it does absolutely nothing and eventually will come back as a new push notification.