Arlo|Smart Home Security|Wireless HD Security Cameras
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Receiving Incorrect Motion Notifications (Smart Notifications)

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Shrick
Apprentice
Apprentice

Hi

 

Why am I receiving 'Motion' notifications on some of my cameras when the 'Smart Notifications' is ONLY set for 'People'. When the motion notifcation comes through, it also does NOT record to my library.

 

Please find attached configuration & info.

 

Thank You

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JessicaP
Arlo Moderator
Arlo Moderator

Hi Shrick,

 

Did you check to make sure that you have your cameras on the "Active Cameras" on "Smart Notifications"? You can check this by going to Settings > "Smart Notifications" under Arlo Smart.

Shrick
Apprentice
Apprentice
Yes, all under 'Active'
JessicaP
Arlo Moderator
Arlo Moderator

Is this on the new Arlo app or legacy app? Have you tried reinstalling the Arlo app to see if that helps?

 

If you're still experiencing issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

Shrick
Apprentice
Apprentice
The new app
JessicaP
Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team so they can assist you further regarding this.