Person alert but no person

[DJ502]

Hello,

I keep getting alerts on my phone  that ‘person’ is detected on my camera. When I got to the video no person is there. How do I fix this?
A couple times it has scared me when I get the alert because it’s been late at night or early in the morning and I’m wondering why someone is on my back porch. 

[jguerdat]

When viewing the video, choose to Donate it so the team can tweak the AI. There must be something in the scene that it's interpreting as a person. FWIW, I have a filter for my koi pond that keeps getting identified as a "person" - it does slightly resemble a snowman in shape...

[ShayneS]

Hi @DJ502 

Are you still experiencing this issue?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[DJ502]

Yes I am still experiencing it.  I saw on a past post from several years ago, steps to do to try and fix it.  I have tried all those with no luck (checking all setting on cameras, turning them off then back on, unplugging them for a few minutes and then restarting, etc)

[DJ502]

Thanks.  I did donate it. Ha thats funny.  Maybe it thinks my curtains are a "person"

[ShayneS]

@DJ502 

Thanks for the update. If you like you can try  turning Off/On the smart Notifications within the App settings > Profile > Select Home > Smart Notifications. You can also try removing and reinstalling the camera again.

[Ak2900]

Same with me!!!! It’s ridiculous. This is supposed to be a reliable security system. I have to respond to each instance. 

I also get animal alerts. 

I’ve been using ARLO for over 5 years and never had this issue. 

[Ak2900]

Spoiler

Spoiler

What are the trouble shooting steps? I donated videos. I watched videos frame by frame for movement. Nothing. My cameras are also failing to sense motion in real time. What’s going on? Before you ask- I have the strongest and fastest internet connection possible. 

[ShayneS]

@Ak2900 May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.