Arlo|Smart Home Security|Wireless HD Security Cameras
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Paying $9.99/month for Arlo Smart subscription. No videos within 30 days.

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  • ‎2019-11-03 05:44 PM
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Mayflowers
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Initiate
‎2019-11-03 05:44 PM

I pay $9.99/ month for the Arlo smart subscription which means I should have access to 30 days worth of video. I logged in to download video from the beginning of October to find that no video is available until October 6.

 

30 days from today (11/3/2019) is October 3, 2019 therefore please advise the reason I do not have access to October 3-5.

 

Thank you,

 

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JessicaP
Arlo Employee Retired
‎2019-11-05 08:27 AM

Hi Mayflowers,

 

If you're missing some recordings from specific dates, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

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