Arlo|Smart Home Security|Wireless HD Security Cameras
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Paulieboy8223
Aspirant
Aspirant

My Pro 4s and Pro 2s are connected to the base station. My doorbell is connected to wifi. I don't get any notification previews or thumb nails for what the camera picked up for my pro cameras but get them for the doorbell. Out of nowhere yesterday I all my pro cameras went offline. All three lights on the base station were green. I had to resync all the pro cameras and still have not previews that I can see. This all started when I updated to Android 13 about a month ago. I would think this would have been fixed my now. I really losing my patience. 

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ShayneS
Arlo Moderator
Arlo Moderator

Do you have the animated preview option enabled? 

Paulieboy8223
Aspirant
Aspirant

Yes I do. I have toggled them off and on. Android pushed a security update a couple days ago but that didn't fix anything. I reached out to support and made a case last week. Still haven't heard anything back. 

Paulieboy8223
Aspirant
Aspirant

There was a security updated pushed this morning and all is fixed. 

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update. let me know if it occurs again and I'll continue to look in to this for you.