No preview picture with push notifications. 720p cameras only.

[philblakely]

I am no longer getting pictures with some of the push notifications on my phone and tablet. It is affecting  Arlo GO, Pro 2, and Arlo cameras. This seems to be a bug from the last software update?

[Openback]

Arlo should try using openback for reliable push notification delivery!

[philblakely]

Since the last software update, I am no longer getting pictures with push notifications on my ipad or iphone. The cameras affected are first generation Arlo, and Arlo Go. 

[JessicaP]

Hi @philblakely,

What subscription do you currently have on your Arlo account? Have you tried to reinstall the app on both the iPhone and iPad?

[philblakely]

Smart Elite plan. 

At a remote location, I have (4) 1st gen Arlo cameras, and (1) Arlo Pro 2 on a Nighthawk mobile hotspot router. Also, (2) Arlo Go cameras. At home I have a mix of 1st and 3rd generation cameras, but I have notifications turned off for the older units.

The Pro 2 unit on the hotspot sends pictures with the push notification. 

I have reinstalled on my IOS stuff. It will take a day or two to see results. I'll turn on notifications for my first gen home units too, and see what happens. 

[ebuhrendorf]

Two new Arlo Q’s with 6 Arlo Pros. New Qs not sending image with alert.

[JessicaP]

Hi @ebuhrendorf,

Do you have an Arlo subscription on your account? And what phone device are you using?

[ebuhrendorf]

i think i figured out that the image preview requires the camera to have smart enabled.