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I've never really been satisfied with my Arlo system due to the excessive lagginess. But ever since purchasing an Arlo smart plan ("Arlo smart add-on monthly special"), it's been even more useless. I have a base station with two Arlo Pro 2s. At first, after enrolling in the plan, I had no notifications and no recordings. But after removing and re-adding one of my cameras from the app, everything came back and was working but with standard notifications and no smart notifications.
As of a week ago, I have no notifications at all on my back yard camera and only standard notifications on my driveway camera. My backyard camera is added to the active list in Smart Notifications but when I try to add my driveway camera, I get a message "User not enrolled in plan." I tried removing the backyard camera from the list but it still gives the same warning for the driveway camera.
Please help me fix this issue so I can use my cameras. I'm seriously thinking about ditching the whole system and going with something else.
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Hi MikeLloyd,
Have you tried going to Settings > Smart Notifications and moving the camera you would like to receive Smart notifications to "Inactive Cameras" and back to "Active Cameras" to see if that helps?
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Hi Jessica. Thanks for the response. I have tried that with the backyard camera and nothing seems to be any different. It still gives no notifications and does no recording. I ran the motion detection test and it is picking up motion.
I have an email from about a month ago after I called tech support showing that one of my cameras has been registered (the backyard camera which I can add to the active list but still doesn't record anything). This is strange since I've been using the camera for almost 2 years now. And also, my driveway camera was not listed as registered on the email and I cannot add it to the active list because of the error I stated in my first post. I think that might have something to do with it.
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You mentioned that you contacted the support team, let me reach out to you via private message to gather more information from you.
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Please kindly ask for your help ASAP!
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Please kindly ask for your help ASAP!
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Hey Robert86,
Have you tried contacting the Support Team so they can further investigate this issue? You will find several options for contacting support in the provided link.
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I'm glad you found a solution. If I cancel my plan, I'll lose the promotional pricing I have right now. Tech support wants me to pull my cameras down so we can re-link them. This is annoying because I can never get them pointed the same way after doing this. I don't have a lot of confidence this will work since multiple others have had the same problem and you just fixed it without going through that hassle.
If I take these cameras down, I'm not putting them back up. Maybe I just need to go with a wired solution.
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Hello im also having the same issue. If i unsubscribe from arlo smart they start working again.
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I tried cancelling subscription and joining again twice, no joy.
I tried removing and adding cameras, no joy.
Tried on desktop browser, no joy.
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