Lost 1yr trial after paying for add-on subscription

[SqueakySquak]

Hello,

I recently bought an Arlo Ultra camera pack (4 cameras and a base station).

Setup went fine and everything except I could only see the recordings from the Ultra in 2k.

I found this press-release ARLO ANNOUNCES AVAILABILITY OF ARLO ULTRA 4K HDR WIRE-FREE SECURITY CAMERA SYSTEM which states :

“Each Arlo Ultra system includes a one-year Arlo Smart Premier subscription (a $119.88 value), to provide users with a more personalized, intelligent smart home security experience [...] Arlo Smart Premier also includes cloud recordings of video clips at 1080p or lower resolution for up to 30 days³. Premium video recording for cloud storage of 4K clips is available as an add-on subscription, or users can store 4K clips locally at no added cost using the SmartHub’s microSD card slot.“

So I thought, alright I’ll pay for the add-on subscription - except that the 1yr Smart Premier trial is simply gone and I’m left paying the full price of the Smart Elite.

I contacted support and to them it’s perfectly fine and there’s nothing they can do.

Now I’m feeling ripped off and I regret trying to upgrade.

Do I have any recourse ?