Arlo|Smart Home Security|Wireless HD Security Cameras
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Lost 1yr trial after paying for add-on subscription

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SqueakySquak
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Hello,

I recently bought an Arlo Ultra camera pack (4 cameras and a base station).

Setup went fine and everything except I could only see the recordings from the Ultra in 2k.

 

I found this press-release ARLO ANNOUNCES AVAILABILITY OF ARLO ULTRA 4K HDR WIRE-FREE SECURITY CAMERA SYSTEM which states :

Each Arlo Ultra system includes a one-year Arlo Smart Premier subscription (a $119.88 value), to provide users with a more personalized, intelligent smart home security experience [...] Arlo Smart Premier also includes cloud recordings of video clips at 1080p or lower resolution for up to 30 days3. Premium video recording for cloud storage of 4K clips is available as an add-on subscription, or users can store 4K clips locally at no added cost using the SmartHub’s microSD card slot.“

 

So I thought, alright I’ll pay for the add-on subscription - except that the 1yr Smart Premier trial is simply gone and I’m left paying the full price of the Smart Elite.

 

I contacted support and to them it’s perfectly fine and there’s nothing they can do.

Now I’m feeling ripped off and I regret trying to upgrade.

 

Do I have any recourse ?

 

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