Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have 5 Arlo Pro 2 cameras and have a smart plan. Works fine but a big problem is the delay on the notifications. Sometimes it takes over 5 min. If I disable one camera the notification comes directly. Can understand a certain delay but 5 min is a joke. To late to act..
Labels:
- Related Labels:
-
Smart Subscription
6 REPLIES 6
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yep. The problem is on all cameras. Sometimes it works ok but very often heavy delays. Especially in the night. Delay up to 10 min before a notification saying a person detected or a movement. As said if I disable one camera from smart plan the notifications comes immy but then of course only as movement and not animal or person.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What version of the Aro Mobile App are you using? Can you verify you are up to date on the latest version?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes I have the latest version of the Arlo App on my Samsung S9plus. In general there are some delays with smart plan and up to 10 seconds might be acceptable but not several minutes. As said not always but more or less daily there are delays on several minutes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo tech Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi
Yep. Complaint some time ago and respond was that a certain delay could occur compared to standard without smart plan due to situation/enviroment. Accepted that but recently I have realized heavy delays. Anyway have today disable all cameras from smart plan and after one hour enable them again. Right now it works (just some seconds in delay) but will monitor next coming days. Thanks for your support anyway.
Yep. Complaint some time ago and respond was that a certain delay could occur compared to standard without smart plan due to situation/enviroment. Accepted that but recently I have realized heavy delays. Anyway have today disable all cameras from smart plan and after one hour enable them again. Right now it works (just some seconds in delay) but will monitor next coming days. Thanks for your support anyway.
Related Labels
-
Activity Zones
34 -
animal
1 -
Apple HomeKit
1 -
Arlo Mobile App
55 -
Arlo Q Series
1 -
Arlo Secure
29 -
Arlo Smart
409 -
Arlo Web and Mobile Apps
3 -
Before You Buy
57 -
detection
1 -
e911
14 -
Features
50 -
Firmware Release Notes
2 -
Google Assistant
1 -
IFTTT
1 -
Installation
31 -
notifications
1 -
Object Recognition
54 -
Online and Mobile Apps
17 -
Service and Storage
31 -
Servicio y Almacenamiento
1 -
Smart Subscription
268 -
SmartThings
7 -
Troubleshooting
293
- « Previous
- Next »