Arlo|Smart Home Security|Wireless HD Security Cameras
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Just lost a week of video, have I been hacked?

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  • ‎2019-11-01 03:35 PM
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CyrilCuriosity
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‎2019-11-01 03:35 PM
I just logged into my account and found that I am missing all of my footage from 21 October to 29 October 2019, it is a very odd range of footage to just suddenly lose... I know my Arlo Smart account went out in the middle of this as well and I had to renew. Has something like this happened to anyone or have I gotten hacked?
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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-11-04 01:42 PM

Hi @CyrilCuriosity

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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