Arlo|Smart Home Security|Wireless HD Security Cameras

Introducing Arlo Smart - FAQ & Resources

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Apprentice
Apprentice

@Digital247 wrote:

Im also having this same issue. This was a big selling point and doesnt work as advertised. if this doesnt get fixed i will not be subscribing.


Agreed.  I'm willing to give them the trial period, but if the notification issue isn't fixed before it expires, I will be cancelling and will not be subscribing until it's fixed.  My front camera gets way too much motion, and zones aren't an adequate solution for that particular camera.  Person-only alerts would be perfect, but it's not working that way now, and I spend too much time during the day dealing with emails and push notifications from Arlo.

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Initiate
Initiate

I'm very disappointed that Arlo is not provding the smart features for free. The cameras weren't exactly the cheapest but I was intrigued by the free web service. Now that I see Arlo is going to charge for basic stuff like people detection and home screen notifications, I won't be recommending them to friends and family anymore and will seek other solutions. 

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Initiate
Initiate
Arlo Smart should be included when you buy any Arlo cameras. I spent $470 on my set of arlo 2 pro and it doesn't even include smart features. Kind of disappointed 😥
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Star
Star

I went and bought 2 more Arlo Pro Cameras when Arlo Smart was available.  I have 10 Arlo Pro and 1 Arlo Pro2 cameras.  I thought that having the ability to set the activity zones would help to cut down climbing up ladders and changing batteries...does not work properly.  It is actualy recording motion outside the zones. The person feature sometimes works.  However, I keep getting an alert that a person may have been detected and it is the same tall tree branch that I keep telling the "Smart" feature that it is NOT a person. There is an Acorn decoration on a wall outside my house that the "Smart" feature must think it is a person's head. I keep telling smart that it is NOT a person. That part is amuzing but what is frustrating is that I purchased additional cameras since the subscribtion now allows more than 5 cameras and I thought I could finally get the two cameras in front of my house that I wish to monitor my car and walkway on a busy street and it is worse than it has every been and the activity zone settings either don't work at all or drain the battery daily while picking up motion outside of the activity zones.  In addition, I set the activity zones on my IOS and they appear different on "My Arlo" on my PC.  Setting the activity zones really needs to be improved as you can only alter via 4 corners.  I don't think there should be a charge at this point since "Arlo Smart" seems to need have much learning to do before it can be called "Smart"  This is my opinion since I have not had much luck with the trial.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Initiate
Initiate

Completely agree that Arlo Smart basic features should be free. I believe some of their main competitors don't charge for the basic person detection, as an example. Instead I have the annoyance of receiving a motion alert every time my plant leaves blow. I don't care about plants, I care about people approaching my door. Should be included with the basic service.

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Apprentice
Apprentice

I've had the same problem with the flag on my front porch.  Though after many, many instances of me having to tell it it's not a person, it's finally starting to learn that it shouldn't be alerting on it all the time.

 

I am still getting motion alerts from it, though, even though I've got my settings set so that I'm only supposed to be getting person alerts.

 

@FlCottage wrote:

I keep getting an alert that a person may have been detected and it is the same tall tree branch that I keep telling the "Smart" feature that it is NOT a person. There is an Acorn decoration on a wall outside my house that the "Smart" feature must think it is a person's head. I keep telling smart that it is NOT a person.

 

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Aspirant
Aspirant

I had an arlo pro (base station and 2 arlo pro cameras) and needed another camera so I purchased the arlo pro 2 after finding out it would work with the same base station.

 

I decided to try Arlo Smart and it worked well (minus a couple of issues) but my biggest issue is that only the Arlo Pro 2 camera provides person detection. The Arlo Pros do not.

 

Is only the Arlo Pro 2 supposed to be used with Arlo Smart or is something wrong with my setup (i.e. mixed-cameras not allowed or utilizing my own external usb drive connected to the base station or ???)?

Model: VMC4030| Arlo Pro Wire-Free Camera,VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Guru Guru
Guru

Maybe I'm missing something but I see the ability to set up Smart zones/settings on all my cameras, Pro 2 on down to the originals wireless cameras.

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Aspirant
Aspirant

Sorry @jguerdat ,  let me clarify.

 

My Arlo Pros (not pro 2) also have activity zones set up and I see they are subscribed to Arlo Smart.  All cameras are set up to "notify me of people." However, I only ever get push notification alerts about a detected person from the Pro 2.

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Guru Guru
Guru

Maybe a dumb question but are push notifications enabled in your rules for the Pro 1 cameras?

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Aspirant
Aspirant

yes, @jguerdat

 

push notifications on.  when I contacted support through chat, they had me run through turning off push notifications then turning them on again, rebooting base station, uninstalling app then reinstalling app, etc.  No dice.

 

FYI, the library shows the Pro 1s captured video with "Person" next to the videos. So it looks like they are detecting persons but no push notifications about them. 

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Guru Guru
Guru

Try removing and resyncing one Pro camera to see if that helps.

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Aspirant
Aspirant

Hi Guys, 

 

Is there a timeline on when this feature is going to be available in Australia? 

Also is there a way to get this now, e.g. the only thing I can see that is region specific is the call 911 function. I am happy for that to stay as long as I can get smart notifications and cloud activity zones. 

 

Keep up the great work.

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Guide
Guide

So i tried out the smart, cool idea but not ready for primetime.  My subscription is now back to basic, however now that the system has my credit card information, i cannot get it to remove.  Please provide me with the abiltiy to remove my credit card information as Arlo no longer has any reason to have this information!

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Star
Star

I am still having trouble with setting the motion zones.  Firstly, there should be a better way to set them - 4 corners does not cut it.  Secondly, Arlo Smart Man Sadis not getting any smarter. The acorn in front of a wall on my house keeps fooling Arlo Smart.  I keep telling Arlo Smart that it is other, but I have to admit, it does look like the back of a person's head....Smiley LOLperson.jpg

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Tutor
Tutor

Same here, I can't believe this is considered an upgraded service instead of a fix to an issue with too many notifications. Aren't other people entering your property the main point of using a security camera? I can't believe I've wasted so much money trying to buy into a security camera system that notifies me 200+ times a day because the wind blew and a flower shadow moved into the image area. Thoroughly disappointed Arlo doesn't consider their customer their biggest stakeholder - if they did this would be a fix, not a paid upgrade to service!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Luminary
Luminary

Notifications are hit and miss ever since I upgraded to Arlo Smart. No matter what the settings are and how many times I reboot the system, Notifications are apparently only sent when Arlo feels like it and whether it feels like sending just popups on the phone screen without sound and vibration, popups, sound and vibration together or any other combination thereof without even touching any settings during the course of 24 hours. You can make a funny little lottery game out of it, like if a car goes by, if and what kind of notification you're gonna get. 

 

The best way to stay on top of it is to simply just ignore the phone, stay ay home and keep the computer screen on with the Arlo Device Page pulled up and monitor it constantly. Saves money on a TV provider too, because you don't get to watch anything anyways.

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Apprentice
Apprentice

Australian Users...

 

TRADE PRACTICES ACT 1974 No. 51, 1974 - SECT 52. 52. (1) A corporation shall not, in trade or commerce, engage in conduct that is misleading or deceptive. (2) Nothing in the succeeding provisions of this Division shall be taken as limiting by implication the generality of sub-section (1).

 

 

 

Is Arlo “smart’ and “people detection” a violation of the Australia trade practices act? It does not work.

 

https://www.legislation.gov.au/Details/C2004A00109