Arlo|Smart Home Security|Wireless HD Security Cameras

I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

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BigRich0086
Aspirant
Aspirant

Base station is vmb4000r3
Have 2 alro pro 2.cameras.and one original Arlo camera. I upgraded to the $9.99 plan for the enhanced perks.
I setup phone a.friend and e911, but nothing in app or in my notifications drop down show any button for e911 or.phone just alarm.


Screenshot_2019-08-04-18-17-16.png
  • e911
5 REPLIES 5
BigRich0086
Aspirant
Aspirant

Disregard, I did a force stop and data clean on the app, the red warning badge up top right popped back up and I can click that to see the 3 options.

BigRich0086
Aspirant
Aspirant

Inside the app it works fine but now that I got motion notification it does now show e911 just other 2.


Screenshot_2019-08-04-18-46-12.png
JessicaP
Arlo Employee Retired

Hi BigRich0086,

 

Have you tried reinstalling the Arlo app and restarting your Android phone to see if that helps? 

BigRich0086
Aspirant
Aspirant
Yes I did everything suggested from this from and online and I only get e911 if I open app.
JessicaP
Arlo Employee Retired

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.