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I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

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BigRich0086
Aspirant
Aspirant

Base station is vmb4000r3
Have 2 alro pro 2.cameras.and one original Arlo camera. I upgraded to the $9.99 plan for the enhanced perks.
I setup phone a.friend and e911, but nothing in app or in my notifications drop down show any button for e911 or.phone just alarm.

BigRich0086
Aspirant
Aspirant

Disregard, I did a force stop and data clean on the app, the red warning badge up top right popped back up and I can click that to see the 3 options.

BigRich0086
Aspirant
Aspirant

Inside the app it works fine but now that I got motion notification it does now show e911 just other 2.

JessicaP
Arlo Moderator
Arlo Moderator

Hi BigRich0086,

 

Have you tried reinstalling the Arlo app and restarting your Android phone to see if that helps? 

BigRich0086
Aspirant
Aspirant
Yes I did everything suggested from this from and online and I only get e911 if I open app.
JessicaP
Arlo Moderator
Arlo Moderator

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.