I was in the process of updating my camera system (4 years old now!) and I am looking at Eufy. This company enables you to store locally and also cloud storage. Pretty much like Arlo except, cheaper and you can easily access your monthly invoices for business expense.
Just thought I would share. Getting really annoyed with the lack of progress on this.
Seriously, what has gone wrong with Arlo? The issue with getting invoices is obviously important to much of the user base. Can we get a straight answer as to why the automatic invoice via email went away AND a resolution as to what Arlo is going to do about it? A massive amount of users contacting customer support for a manually emailed invoice must be a time and money sink for Arlo. Just update the website and let the users get their own invoices. Please!
I talked to a guy after a couple of calls here in Sweden. Very helpful by taking the ticket. He should sent it to the invoice department because he didn t have access to the invoice system. He told me that the invoices should be sent; if not that day I called him or maybe the next day. That was on 17th november and no invoices have been sent to me yet.
So - without requesting it or having to contact support, I have received my monthly invoice from Arlo. I hope that this will continue for 2021. Of note, do check your junk/spam folder as that is where I found mine.
Would be great to see if anyone else got their "unsolicited" invoice.
I will add to the discussion. It is a standard business practice to provide an invoice for purchases. Had I have known I would have to jump through so many hoops to get a simple receipt, I would have gone with a different company. Please fix this or I will find something better with a competitor.
Not sure if it matters but I stopped purchasing more Arlo devices and have switched to Ring. I like the features of Arlo but this issue (not getting invoices) indicates a major problem with their accounting and as a business customer, I can't risk continuing with Arlo.
Maybe if this gets resolved I'll reconsider. That's why I'm posting so I can monitor this.
like everyone else on this thread, my company asks for the invoice from the service to validate. I've tried the route of asking for my invoice but its too slow and unreliable. If I get a invoice, it's not when I need it.
I have just checked my Arlo invoices again this month. I am starting to receive my invoices every month, well for the last two months without any solicitation to the Support Team. Could it be that they are resolving this solution. Maybe Arlo might be able to inform the community that a change has been made, resolving this issue!
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