Arlo|Smart Home Security|Wireless HD Security Cameras

How to get Billing/invoice?

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Follower
Follower

I am very frustraited with the difficulty JUST to get get an invoice?  Anyone else have this problem

 

1) I look at Arlo.com with no invoice option.

2) Look at the support site and told that I need to contact support to get an invoice

3) I call, but there is no customer support opition, just technical support.

 

It should not be so hard JUST to get an invoice!!!

 

To add insult to injury I was asked to fill out a form to indicate how satisfied I am with the website.  Well, that provided an error and did not take my response.

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Arlo Moderator
Arlo Moderator

Hi Corvae,

 

Let me reach out to you via private message to gather some information from you.

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Tutor
Tutor

I need the monthly CVR invoice for my company account also. How come this has never been added as a feature. Its been request for nearly 2 years now???? 

 

Model: VMB3000 | Arlo Base Station
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Arlo Moderator
Arlo Moderator

Hi colmg80,

 

To obtain an invoice, please contact the Support Team where they can provide this for you. You will find several options for contacting support in the provided link.

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Tutor
Tutor
Hi
I do not know why thats not possible to get a specification of the bill of the smart plan in a pdf or similar monthly and a oversight of the year to use in my accounts in my company where I use my cameras?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Tutor
Tutor

Okay, so your enquiry should go to Ecomm team.......general support channels can't really help you.

Model: VMB3000 | Arlo Base Station
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Initiate
Initiate

Got the same problem, no place to get your bill

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Arlo Moderator
Arlo Moderator

Hi Masse, colmg80, emasso,

 

Let me reach out to you via private message to gather more information from you.

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Tutor
Tutor

Send me a e Mail to my private massage at my adress

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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Aspirant
Aspirant

Yes! Every month we have to chase (for about 2 months) to get that invoice.. over and over again

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Tutor
Tutor
Thats sadly that they do not have billing information on my personal site in a pdf format with all nessesary information as Vat number Organization number etc
Model: VMB4500 | Arlo Pro/Pro2 Base Station
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Tutor
Tutor

Monthly invoices still not forthcoming. They even closed off the case without coming to a resolution. Since Arlo has moved my data to Cork, Ireland, they are in breach of the EU regulations relating to eInvoicing. In accordance with the regulations, I will be making a complaint to the Commerce Commission in Ireland, to investigate and place financial breaches on Arlo. I would strongly recommend everyone who has not received regular invoicing to also make complaints to ensure that Arlo adheres to their obligations for supplying invoices. 

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Tutor
Tutor

For a Complaint regarding service the companies address in Ireland is:

 

First Floor Building 3 University Technology Centre Curraheen Road

Cork,Ireland

Corporate Office Phone

353 21 2333 200

Corporate Office Fax

353 21 2333 299

 

Also contact Competition and Consumer Protection Commission. They will even accept complaints on Facebook or Twitter.

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Aspirant
Aspirant

I have the same issue as the others in this thread - I need a monthly invoice for my accounting.

How do I get this sent to my inbox every time the subscription is paid?

Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
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Tutor
Tutor

Seriously - This has to be sorted. Customers are now telling you Arlo you are starting to fail in your subscription product delivery. I am seriously looking at creating a push process to my Google Drive from my base so that I can still keep my videos and not pay a subscription fee. I would rather increase my google drive, at least I know I will get an invoice from them.

 

Time to be creative to a problem that could have been fixed by Arlo

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  • 14 Replies
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  • 9 Likes
  • 7 In Conversation