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Granted my husband to have e911 access but it's not showing on his account

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  • ‎2019-11-18 12:16 AM
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Jingem
Aspirant
Aspirant
‎2019-11-18 12:16 AM

I just upgraded my plan to premiere plan. Granted my husband to have e911 access but its not showing on his account. Its only giving him access for siren. The call a friend access does not even show. Please help.....thank you.

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  • e911
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JessicaP
Arlo Employee Retired
‎2019-11-19 10:32 AM

Hi Jingem,

 

Do you have "Allow Access to e911" enabled for your husband's account? Otherwise, try to delete his grant access and re-invite again to see if that helps.

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Jingem
Aspirant
Aspirant
‎2019-11-19 11:32 PM
I do have it enabled. I have enabled rights and e911 access. I deleted him and re-invited him again many times but its still the same. He only has access to activate "siren alarm". Does not even give him access to "call a friend". Please help!!! Thanks.
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JessicaP
Arlo Employee Retired
‎2019-11-20 08:31 AM

What phone device are you and your husband using? And can you provide a screenshot what your husband sees on his account when he taps on the white shield icon on the top right-hand corner?

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