Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Grant Access Is Not Working

Trying to give access to my wife without success
Tried the app and when I click send invite the app says unexpected error
Tried laptop and I click send invite but nothing happens
Tried different laptop and same thing nothing happens

Model: VMB3000 | Arlo Base Station
Message 1 of 23
Guru

Grant Access Is Not Working

Not sure what's up but you're also selecting cameras to share before you click to invite, right?

Message 2 of 23
Aspirant

Grant Access Is Not Working

Yes i already tried with one camera. Also with all the cameras that I have but no one seems to go through

Model: VMB3000 | Arlo Base Station
Message 3 of 23
Arlo Moderator

Re: Grant access not working

Hi @Carlittos99

 

Is this on your wifi network? Have you tried to add your wife over cellular data?

Message 4 of 23
Aspirant

Re: Grant access not working

Hi Yes I tried also both ways cellular and WiFi and no luck
Message 5 of 23
Arlo Moderator

Re: Grant access not working

Can you test to see if another email works? Have you tried that yet?

Message 6 of 23
Initiate

Re: Grant access not working

I also have the smae issue have tried this from laptop webportal and app, and 2 different email addresses.

 

But it is still not finding the persons I have sent the emails to.

Message 7 of 23
Aspirant

Re: Grant access not working

She has gmail and hotmail non of those works
Message 8 of 23
Arlo Moderator

Re: Grant access not working

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 9 of 23
Aspirant

The grant access function is not sending the email to others I chose . . . Arlo Pro.

The grant access function is not sending the email to others I chose . . .
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 10 of 23

Re: Grant Access Is Not Working

I'm having the same problem, and have tried what you have as well. The first invite I sent was about 24 hours ago. Any solutions yet?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 11 of 23
Arlo Moderator

Re: Grant Access Is Not Working

Hello Everyone,

 

Do you happen to have any screenshots of your error message? 

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Message 12 of 23

Re: Grant Access Is Not Working

There is no error message. The problem is that the email invitation never shows up in the recipient's email.

Message 13 of 23
Highlighted
Initiate

Re: Grant Access Is Not Working

My issues is as per Fredrick says, the grant access tab says pending against teh recipient but the email is never delivered.  I spoke to tech help and they said my account was locked for sending emails and said they had unlocked it but it has had no effect.

Message 14 of 23

Re: Grant Access Is Not Working

I am also having the same problem, tried both app and browser

Message 15 of 23
Aspirant

Re: Grant Access Is Not Working

Same here....

 

When I try via mobile, it tells me I don't have sufficient rights to do it...

Message 16 of 23
Arlo Moderator

Re: Grant Access Is Not Working

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Message 17 of 23
Aspirant

Re: Grant Access Is Not Working

Good day still have the same issue today I updated the app IOS and still showing the same message when I send the invite

We are sorry, The system is experiencing an unexpected issue.
Model: VMB3000 | Arlo Base Station
Message 18 of 23
Guru

Re: Grant Access Is Not Working

Have you tried doing this with a web browser?

Message 19 of 23
Aspirant

Re: Grant Access Is Not Working

Yes several
Safari
Chrome
Edge, etc

From my phone will show that error but from a computer just don’t do nothing
Model: VMB3000 | Arlo Base Station
Message 20 of 23
Aspirant

Re: Grant Access Is Not Working

We're experiencing the same problem here. I sent the grant access email to my wife and it doesn't load. Tried downloading the app, deleting and again download the app. Still nothing. Andriod updates are current. What other troubleshooting can we do? 

Model: VMB4500 | Arlo Pro/Pro2 Base Station
Message 21 of 23
Arlo Moderator

Re: Grant Access Is Not Working

Hi @Teegeus

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 22 of 23
Guru

Re: Grant Access Is Not Working


@Teegeus wrote:

We're experiencing the same problem here. I sent the grant access email to my wife and it doesn't load. Tried downloading the app, deleting and again download the app. Still nothing. Andriod updates are current. What other troubleshooting can we do? 


What doesn't load? The download of the app, the installation or the running of the app?

Message 23 of 23