E911 says I need to upgrade my account. But I'm on the Premier?im

[g3niu5]

I'm on the Premier plan trying to enable e911 to work and it wont let me.

[g3niu5]

Screen of my plan

[JamesC]

We started the roll-out of Arlo Smart last night, however it may take up to 24 hours for the new features to be available in your account. Sorry that wasn't pointed out in the FAQ! 

[g3niu5 · Accepted solution]

Actually I got it. Logged out. Cleared cache in Android settings for Arlo And works. Thanks

[JarheadTN]

Glad it worked for you. Not working for me. Still stating I need to upgrade though I Logged out, deleted my cache and logged back in. 

[JamesC]

JarheadTN,

Are you still having a problem today?

JamesC

[JarheadTN]

No James. I did have to cancel my Premier Subscription, change to basic. Then resubscribe to the Premier Smart.  It would have been nice if it was automatic.