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E911 says I need to upgrade my account. But I'm on the Premier?im

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g3niu5
Luminary
Luminary
I'm on the Premier plan trying to enable e911 to work and it wont let me.
Model: VMC4030| Arlo Pro Wire-Free Camera

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g3niu5
Luminary
Luminary
Actually I got it. Logged out. Cleared cache in Android settings for Arlo And works. Thanks

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g3niu5
Luminary
Luminary
Screen of my plan
JamesC
Community Manager
Community Manager

We started the roll-out of Arlo Smart last night, however it may take up to 24 hours for the new features to be available in your account. Sorry that wasn't pointed out in the FAQ! 

g3niu5
Luminary
Luminary
Actually I got it. Logged out. Cleared cache in Android settings for Arlo And works. Thanks

View solution in original post

JarheadTN
Guide
Guide

Glad it worked for you. Not working for me. Still stating I need to upgrade though I Logged out, deleted my cache and logged back in. 

JamesC
Community Manager
Community Manager

JarheadTN,

 

Are you still having a problem today?

 

JamesC

JarheadTN
Guide
Guide

No James. I did have to cancel my Premier Subscription, change to basic. Then resubscribe to the Premier Smart.  It would have been nice if it was automatic.