Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Contacted Support Team due to error on subscription. Cannot add another camera or set filters.

Reply
Discussion stats
  • 1 Reply
  • 1256 Views
  • 0 Likes
  • 2 In Conversation
Pmihan
Aspirant
Aspirant

I contacted support due to an error on the subscription website. I am in trial 30 free day period and can’t do anything in this period. I sent them the back code error and apparently their computer engineers are not savvy. I can’t add another camera, can’t set filters etc. Any other help would be appreciated. They now are sending me an email to update my case with an invalid link. When I call I get a lay person who doesn’t even know back code in Microsoft. Thank you.

1 REPLY 1
JessicaP
Arlo Employee Retired

Hi Pmihan,

 

You've mentioned that the support team was unable to help you with the problem you're having. Let me reach out to you via private message to gather more information from you.