Cannot upgrade to CVR

[Silentjayyy]

I’m trying to parade my subscription to put a camera on a CVR plan. I have the arlo smart premier plan for my cameras already and just got a power adapter long enough to plug in my front door camera. For some reason every time i try to upgrade that camera to a CVR plan it: 1. Tries to charge me again for the smart premier plan with the CVR plan and, 2. After I go through the checkout and get to the confirm subscription/confirm payment page, it just goes right back to the review changes/checkout page again.I’ve made sure all my billing info is correct and have the right camera plugged in that i chose for the CVR plan so I’m not understanding what’s going on.

[JessicaP]

Hi @Silentjayyy,

Are you experiencing this issue when you're trying to upgrade through the Arlo mobile app or the web client on your computer?

[Silentjayyy]

It doesn’t give me the option through the mobile app. Just shows my current arlo smart premier subscription. Ive been doing it through the web client on my computer.

[JessicaP]

Try again on both and see if you're able to upgrade. And could you let me know if you're on the Arlo Smart Premier Plan for monthly or annually?