Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Cannot subscribe to Arlo Smart Premier plan. "Continue" button is greyed out,

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GSWalker88
Aspirant
Aspirant

Cannot subscribe to Arlo Smart Premier plan. "Continue" button is greyed out, and there is no way to actually even select a camera on Single or Multi-Camera plans. Have tried Chrome & Safari on both iOS 13.x and MacOS Catalina. 

Model: VMC3040 | Arlo-Q HD with Audio
JessicaP
Arlo Moderator
Arlo Moderator

Hi GSWalker88,

 

What country are you residing from? Arlo Smart subscription is only supported at certain countries, you can read more here: What are the available Arlo subscription plans and how much cloud recording is available?

GSWalker88
Aspirant
Aspirant

I reside in Canada. Please advise.

 

Greg Walker

 

JessicaP
Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

GSWalker88
Aspirant
Aspirant

That’s what I intended to do in the first place. Can’t remember what I was doing that ended up with my case ending up here instead.

JessicaP
Arlo Moderator
Arlo Moderator

Let me reach out to you via private message to gather more information from you.