Received email saying credit card declined and unable to get subscription plan back

[efpetro]

Arlo send me an email saying my credit card was declined and to reactivate my subscription using the email link.  The link didn't work.  I then spent 50 minutes on hold before being told be Alro "lack of" support I was screwed and my new plan would cost $3 times 13 cameras a month or $500 a year.  I've been with Arlo since the beginning but I'm done.  Stay away from Arlo and Netgear, I will.

[JessicaP]

Hey efpetro,

Let me reach out to you via private message in regards to your Arlo Smart subscription.

[efpetro]

Just a follow up.  Arlo reached out to me only to inform my that I'm still screwed.  They initially sent me an email that was flagged by gmail as spam and when I responded to it I was to late by a week.  I'm really confused as to how a technology company can't manage to send a message to my Arlo app saying that I need to address my payment issue.  I think this is by design in order to push users out of legacy plans.   I even think their email might have been intentionally disguised as spam.  

[JessicaP]

I've escalated and informed your case to the team and they will look into your case further.