CVR Timeline not working on iPhone

[hjscm]

I Purchased the CVR plan for one of my cameras.  I saw an old post from 2 years ago stating the timeline doesn't work on iOS, just wondering, i know its only been 2 years but when will it be fixed? I can not access the timeline on my phone, Works fine from computer.  Any idea when it will work?

[ShayneS]

Hi @vhjscm

Which model of iphone are you experiencing this issue with? What OS is the phone running & which Arlo app version?

[hjscm]

Iphone X, iOS 13.1. Arlo is 2.12.3(1927)  I even tried the developer iOS 13.4.  Under timeline all i get is live view.  If i scroll by hand it shows nothing and just jumps back to live view.  Works fine on computer.

[ShayneS]

@hjscm

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Arlonotgood]

Same problem! Timeline doesn’t work at all, frustrating paying for a product that doesn’t work! Made multiple calls to Arlo and still doesn’t work. Would just return everything and go with Ring if we didn’t have to start over