Bought package of Ultra 2 but cannot buy Smart Plans or activate trial. Shows "No Subscription".

[kbpadro]

I bought a package of arlo ultra 2 but I cannot buy the smart plans, neither have the trial period. On my account on settings when I click subscription I receive message "No subscription" .

[AndresDiaz]

I have the same issue! 

[jguerdat]

It may depend on the country you're in - only a few can get plans. See the FAQ in the support area here for the details.

[kbpadro]

My neighbor has the cameras and could enroll on the smart plan service. I don't think is about the country , also it's sold locally.

[JessicaP]

Hi kbpadro,

If you're located where you should be having Arlo Smart subscription, I would suggest to contact the Support Team to further assist you with this. You will find several options for contacting support in the provided link.

[rcm2021]

same thing happens to me. located in france. and not possible to buy any subscriptions. online support chat was horrible and unable to help.

i dont know what to do. the system is kinda uselss unless i can review recorded activity online.

[JessicaP]

Hey rcm2021,

Let me reach out to you via private message to gather more information from you.