Re: Billing issues - Improper Billing Practices
Who else is having billing problems with Arlo!? I'm preparing to launch a campaign to determine if this is class-action level unfair business practice/billing/fraud. I have been dealing with Arlo for approx 6 months when we added 2 add'l cameras roughly Aug 2019. I then paid for 1 year in advance (approx $100). I continued to be billed $2.99/month & tried to resolve it via chat/email & phone calls without success. The only way to stop it was to cancel the card that was being billed. Then when the card could not be charged $2.99 - Arlo canceled my plan & some of my cameras were not functional - remind you - I had paid for 1 year in advance. When I called to have this resolved (approx early Jan 2020) - finally with one call phone everything seemed to be resolved. They confirmed I paid for 1 year, updated my subscription plan, advised me I had approx 5-6 months credit & would not be billed until that ran out. Well.. here we are 1 month later.. and I just received an $11.48 charge on my card - AND THEY REMOVED ONE OF MY DEVICES FROM SERVICE! I'm currently back on the phone with them again.. at this moment.. going on 28 minutes.. 2 transfers and they want to create another "case" for me to look into it. I do not understand how this company can charge me monthly - when I'm paid for a year in advance. Plus, I never even asked for a reimbursement of the $3/mo they billed me that they shouldn't. If I did not watch my charges, I wonder how long they would have improperly & fraudulently billed me. Multiply this by hundreds, if not thousand of other customers.. and how much is Arlo bringing in fraudulently each month? and here I am now at 38 minutes on today's phone call with Arlo.. on a Saturday morning.. only to be asked for ... yet again, ANOTHER screenShot of my charges so they can create a case & review it.
No it has not. Arlo still owes me $55 and now is telling me that I have to go to the bank that issued my original credit card that was billed (that is no longer a valid card) and ask the bank to reopen my card/account so you can refund me. This is ridiculous. I have spent at least 2 - 3 hours on the phone, on hold, email, etc.. and still Arlo can not figure this out. But you were able to tell me by way of a recent my case would be closed in 3 days I did not respond. Which - I've contacted Arlso several times this week.... and it seems that a new case gets created. I'm currently on hold again - so far fo 5 minutes - but i'm the 6th person in the que.. so I can not imagine this is going to be a quick call.
Is anybody else being billed for services that don't exist. I have been trying since July 2019 to get Arlo to stop billing our company AMEX. I was assigned a ticket number and it's been a game of hide and seek ever since.