Arlo|Smart Home Security|Wireless HD Security Cameras
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Base station unavailable for remote access

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  • ‎2024-02-02 08:28 AM
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Lofidelityallst
Aspirant
Aspirant
‎2024-02-02 08:28 AM

Can’t access base station recordings remotely after the update. 
reconfigured the port forwarding on the app and router still no luck. Trial recently ended with another ultra 2 camera xl. These glitches are getting annoying. Fix the problem Arlo!! 

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jguerdat
Guru Guru
Guru
‎2024-02-03 07:00 AM

WHat base/hub? Only the VMB4540 and 5000 SmartHubs can use the app to view local recordings.

 

Have you verified the base/hub's IP address and configured the router to assign a static IP address to it?

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Lofidelityallst
Aspirant
Aspirant
‎2024-02-03 07:16 AM

I sure have. I haven’t tried a factory reset yet 

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Lofidelityallst
Aspirant
Aspirant
‎2024-02-03 08:17 AM

Factory reset solved the issue. 

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