Base station unavailable for remote access

[Lofidelityallst]

Can’t access base station recordings remotely after the update. 
reconfigured the port forwarding on the app and router still no luck. Trial recently ended with another ultra 2 camera xl. These glitches are getting annoying. Fix the problem Arlo!! 

[jguerdat]

WHat base/hub? Only the VMB4540 and 5000 SmartHubs can use the app to view local recordings.

Have you verified the base/hub's IP address and configured the router to assign a static IP address to it?

[Lofidelityallst]

I sure have. I haven’t tried a factory reset yet 

[Lofidelityallst]

Factory reset solved the issue.