Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo smart plan 30 day recording missing

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Hi, I have a Arlo Smart plan for my 3 Arlo Pro 2 cameras. I can only see last 14 days recording instead of 30 days. I am see smart notifications enabled. Any known issues or I am missing something? 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi @vivekgreets

 

I see you currently have the Arlo No Subscription option. This plan allows for 7 days rolling recordings in 1080p. I have provided more details regarding this here. What are the available Arlo subscription plans and how much cloud recording is available?

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Aspirant

@ShayneS - I have a Arlo Smart plan and I am paying 7.99 AUD monthly for it. I do have the receipts. I received a respones from your team to change my plan to a new plan which is not a satisfactory response as it will double my charges. I plan to cancel my subscription if I don't get a right resolution. 

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Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue with your subscription. You will find several options for contacting support in the provided link. Arlo Tech Support

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