Arlo smart no master plan

[Matbor2]

I get this trying to start a subscription.... Master plan not assigned on the account. Unable to assign supplemental plan.

Any ideas?

[jguerdat]

Where are you? Have you checked the FAQ in the support area here to see what countries can get plans? It's a limited list.

[jcuevas73]

I'm having the same issue and I live in Florida. There is no option to select a Master Plan that I can find.

[ShayneS]

Hi @jcuevas73

Is it possible for you to provide a screenshot of this message?

Thank you!

[jcuevas73]

[jcuevas73]

To follow-up, I did get a resolution after talking to support. There was no error message but the issue was that I needed to re-enter my card number even though it looked fine. Once I did that, it just worked like normal.

[ShayneS]

Oh perfect, thanks for the update!

[Travjrath]

This message exists on both the App and website..
Why is a message shown using terms that don't even exist? "Master plan" ? Correct this! A error message should help the customer understand the issue.. NOT REFERENCE SOMETHING THAT DOES NOT EXIST...

[nothroughroad]

Onya mate, thanks for coming back to share the resolution. You're the best of us buddy 👍