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Re: Arlo Smart Hub Port Forwarding not Working

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NathanZ05
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So today we got our smart hub in and I've set it all up, the LAN storage is working but the port forwarding isn't working. I have my knowledge on technology and have port forwarded multiple times without trouble so I know what I'm doing.

 

So back on topic I did all of the port forwarding but in the Arlo app it still shows "Getting status" with the red and black ! mark.

A photo of the port forwarding that I've done is linked below, I got the the right port number and the right ip address that the smart hub is on, I also gave the base station a static Ip address so that's out of the story. 

 

I restarted the hub and don't want to factory restart sense its a lengthy process re-linking all the cameras, smart hub, etc. I looked online and couldn't find what I was looking for so that's why I'm asking this question, Thank you for your response 

 

 

 

Model: VMB4540 | Arlo Pro 3 SmartHub
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StephenB
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@NathanZ05 wrote:

 

A photo of the port forwarding that I've done is linked below,

 


Not sure, but maybe try forwarding both UDP and TCP (instead of just TCP).

NathanZ05
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I already have, it was in both to begin with but this same problem.
StephenB
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Just to clarify your network setup - Do you have an ipv4 WAN address, an ipv6 WAN address or both?

 

Also, you might want to verify that the port is actually open using https://www.yougetsignal.com/tools/open-ports/ or a similar website. FWIW, some ISPs are using carrier grade NAT (cgn) for ipv4, and they might not support port forwarding.  

 

 

NathanZ05
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I have both and the port is open