Arlo Smart - Canadian Customers

[crude_earl]

For some reason, the app/website is allowing Canadian customers to subscribe to Arlo Smart plans and enable Smart notifications - it showed up for me one day, I subscribed and couldn't get it to work - came to the support site and noticed it's only available in the US.  Please take away the option for Canadian customers to buy/subscribe if we can't use it - you have my address.  Should be easy.

[JessicaP]

Hi @crude_earl,

Arlo Smart is available in Canada. What problems are you experiencing when using Arlo Smart?

[crude_earl]

I can subscribe but when I set the smart notifications, none are recognized (ie people) and I get no notifications.  Happens with both cameras.

Also, if I take a camera out of smart then try to add it back in, there is an error message saying I don't have permissions to do that task.

[JessicaP]

Just to make sure, are you the main account holder or only have grant access? Are you experiencing this issue through both the mobile app and web client?

[crude_earl]

Primary account holder. Mobile app gives the error. Web just gives a Arlo waiting icon and does nothing even if you leave it for 30 minutes.

[JessicaP]

Let me PM you so I can gather more information to help you further.