Arlo Smart. Cameras record in red

[Pamh]

Can anyone help with cameras recording in red. Have tried support a couple of times but no help.
Have tried re pairing devices etc.
Any ideas welcome

[TomMac]

When the Arlo cameras ( original model ) IR filter sticks, it records in red during day ( looks fine at night ).

Pull batteries then replace to reset camera, test

If NG, GENTLY tap the camera on table to maybe relaese the filter. ( some have stated they used a strong magnet on side of cam, unknown here )

[Pamh]

@TomMac Thank you, have tried both but problem still exists.
Appreciate reply 🙂

[jguerdat]

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Bobhoward]

This solution to red tint was posted on another thread. it worked for me. Opened the battery lid and power down the camera. With the camera sitting on the face (lens) power up the camera and waited for the camera to activate - click live feed to get the night vision working. Slowly raise the camera off the bench until I heard the click, back to normal operation ( red tint fixed).

[robwalte]

I had this problem when I got my refurbished Arlo units a week ago, but it did go away. This morning after one of my cameras was offline, I reset it and it came back with the red/pink tint. I removed the device from the base station, removed the batteries, added it back, etc. Tint was still there. I did this three times, then finally called support directly. They were great - didn't wait that long at all, and they are shipping me a new camera, saying it is a known issue. 

[guidodg]

the only thing that worked for me and believe me I tried absolutely everything....was permanently attaching a strong magnet under the camera below the lens...now when switching between infrared and normal you can hear the IR filter clicking on and off...

[jguerdat]

Or, if under warranty, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Jmcmcgill]

Red image