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Apprentice

Arlo Pro receiving motion alerts on phone app but videos not always captured

Since the Arlo iPhone app was updated recently, smart alerts get triggered for motion events but a video is not always captured. Around 1 in 3 motion events fail to capture a video. I get a still shot on the main app, however, but that's it. I have an Arlo Pro system with 5 cameras, and the problem occurs with all cameras. I've tried rebooting the base, camera on/off, and so forth. Any ideas? 

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Arlo Moderator

Re: Arlo Pro receiving motion alerts on phone app but videos not always captured

Hi @DocCJC,

 

Are you able to see these videos when checking through the web browser on your computer?

Message 2 of 3
Apprentice

Re: Arlo Pro receiving motion alerts on phone app but videos not always captured

Jessica,

 

Just tried that, and yes, I can see the videos through the Web browser. But I think I've solved the problem. The Arlo app on my phone was v2.5.5. I manually updated it to the latest version and now I can see all the videos.

 

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