Arlo|Smart Home Security|Wireless HD Security Cameras

Although my Arlo Smart subscription is active, it says that "0 of 2 camera(s) participating"?

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hebegb56
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I have 2 cameras connected wirelessly to a base station, and all worked fine until recently. However, the cameras no longer pick up or notify of movement when the system is armed. In My Arlo account I see that, although my Arlo Smart subscription is active, it says that "0 of 2 camera(s) participating" and the Manage Cameras link adjacent on the right of this message does not work. Anyone have any ideas on how to rectify and get the cameras active on the system again?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera

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StephenB
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@hebegb56 wrote:

 In My Arlo account I see that, although my Arlo Smart subscription is active, it says that "0 of 2 camera(s) participating" and the Manage Cameras link adjacent on the right of this message does not work. Anyone have any ideas on how to rectify and get the cameras active on the system again?


You could try deleting the cameras from the account and then re-adding them.

 

If that doesn't work, you'll need to contact support.  https://www.arlo.com/en-us/support/contact.aspx

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StephenB
Guru Guru
Guru

@hebegb56 wrote:

 In My Arlo account I see that, although my Arlo Smart subscription is active, it says that "0 of 2 camera(s) participating" and the Manage Cameras link adjacent on the right of this message does not work. Anyone have any ideas on how to rectify and get the cameras active on the system again?


You could try deleting the cameras from the account and then re-adding them.

 

If that doesn't work, you'll need to contact support.  https://www.arlo.com/en-us/support/contact.aspx

View solution in original post