Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

VMB3500 can’t get my phone to recognize the base station I’ve already restarted multiple times

Reply
Discussion stats
  • 1 Reply
  • ‎2020-02-23 07:10 AM
  • 772 Views
  • 0 Likes
  • 2 In Conversation
jlsalazar101
Follower
Follower
‎2020-02-23 07:10 AM

Base station not being recognized I have internet, I’ve already restarted. I am not sure of the status of the account as I never signed up for a plan.

Labels:
0 Likes
Reply
Message 1 of 2
772
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-02-23 07:13 AM

WHat are the LEDs on the base showing? I assume you can log into the app. Be sure you're on WiFi, not cell service, to set up the system. Once set up, you can use cell service also.

0 Likes
Reply
Message 2 of 2
770
Discussion stats
  • 1 Reply
  • ‎2020-02-23 07:10 AM
  • 773 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.