freezing essential camera

[Collier_camera]

does anyone know what the Arlo Essential Camera freezes and locks up when the spot light comes on? i have to go to live view to re set them 

[jguerdat]

If removing the camera from your account and reinstalling it doesn't help, I'd suspect a faulty camera. Use Settings, Support to select your camera model. Scroll down to Contacts to start talking to official support.

[Collier_camera]

its two new cameras side by side so i would think both were bad because they both freeze up when the spotlight comes on. it doesn't do it all the time though.

thanks for your response.  

[jguerdat]

Side by side may be an issue if the internal radios are competing with each other. Try separating them to see what happens.

[Collier_camera]

that might be a good point. thanks! 

[Collier_camera]

i separated the cameras and they still freeze up when spot light kicks on 

[jguerdat]

Use Settings, Support in the app to choose your camera model. Scroll down to Contacts to talk to official support.