Security Light Is Partially Turned On

[fordhamg]

I just noticed one of my Arlo security lights is partially on.  The inside LED's are lit (not a full floodlight).  I tried turning the light on via the app, but it didn't respond.  The app says the light is OK. I also restarted the base and bridge.  Anyone have any ideas?  It seems to have crashed.

[jguerdat]

It's possible to be a faulty light but check your settings by tapping the > for the light in the Devices tab. That allows you to set floodlight vs. spot.

[fordhamg]

The problem isn't switching between flood and spot, it's that it stays lit constantly and doesn't turn on fully with motion or via the app.

[fordhamg]

Actually, it did just turn on when it saw motion, so it is working.  However its still staying partially lit at all times.

[jguerdat]

The difference between flood and spot is the number of LEDs lit. Flood uses them all, spot does not. If still not working properly, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[fordhamg · Accepted solution]

I solved the problem.  When I charged the light, the inner LED's finally went out.  Something is obviously wrong with it, by charging did the trick

[brinkmad]

I have the same issue.  I replaced the battery with one that's fully charged.  It didn't help.  I removed the light from my system, the re-added it.    Didn't help.  I finally removed the battery for 10+ minutes.  It helped, temporarily.  When I mounted the light and began testing it for position, the problem returned.  Guess I'll contact Arlo directly.