Arlo|Smart Home Security|Wireless HD Security Cameras

Changed WiFi, trying to connect Bridge. Takes 3 minutes to reboot but says offline.

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zubidubi Aspirant
Aspirant

Changed WiFi, so trying to connect bridge. Bridge connects and it says will takev3 minutes to reboot, but the bridge goes lightless and app is showing offline

Sarath_Inampudi Arlo Employee
Arlo Employee

The App will show the Bridge as offline during those 3 minutes (since you already saw the WiFi change successful message and were asked to wait). Did you try checking in after to see if the Bridge is now online again? Note that during regular operation, the Bridge LED remains off.

zubidubi Aspirant
Aspirant
No luck, it doesn't come back
JessicaP Arlo Moderator
Arlo Moderator

Hey zubidubi,

 

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

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