Cannot connect Bridge and cannot factory reset bridge

[snorris]

My Bridge cannot connect and I have tried a factory reset, but it will not do anything. Only solid purple when I plug it in. Unable to reset. Not happy. Please advise.

[JamesC]

snorris,

How long is the LED staying solid purple?

JamesC

[snorris]

Hi James, thank you for replying.

I have to say that I threw in the towel with that, and exchanged the set at Costco. I brought home the new set of three lights and was able to get it all set up well. 

However, I can see that the lights are working and I am getting motion alerts from the lights, but it does not seem that the lights are turning on when I get the motion alert....unless that is only because it is day time. ???? I will have to check that out tonight when the sun goes down. 

Suggestions?

[JamesC]

snorris,

The lights have an ambient light sensor that only allows them to turn on once the environment lightning is reduced below a certain threshold.

Glad to hear the exchanged kit is working as expected.

JamesC

[Ar93]

I CANNOT do a factory reset, light on hub stays purple. Has anyone found the solution?

[jguerdat]

Why can't you reset? Are you trying the two methods here?

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge