This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just installed the security light but its not sending push notifications for alerts even though i have activated push notification.
Anyone else had the same problem.
Push notifications from the cameras are working fine
regards
Spike
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try restarting the bridge.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
spirosspike,
I've not been able to replicate any issues with receiving push notifications with the security lights. Are you still seeing the same behavior?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Check that email notifications from alerts@arlo.com are not ending up in a spam trap.
And confirm that the email settings are correct.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
spirosspike,
Are you using a custom mode or the default "Armed" mode? Check your rules to make sure everything is set up as desired.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue... Followed all recommendations below.
None of the porposed solutions: Restarting the bridge, reinstalling the application and re-installing the light worked for me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Your next step would be to remove the bridge and lights and start fresh with them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
renatoharo,
spirosspike above indicated removing the light and setting up again resolved this issue. Are you able to to try this to see if you continue experiencing a problem? Alternatively, you could try setting up a custom mode and when building the rules be sure to enable push and email notifications. Afterwards, test to see if you experience the same results.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey James,
I have removed the light and the Arlo Light Bridge several times and added them again, without luck.
I have also removed the app from my iOS device, restarted the device and reinstalled the app. No luck.
I have created a custom mode, and the behavior is the same. Motion IS detected by the light; the light turns on when the motion is detected and email notification is generated. Just the Push notification does not work.
I do get push notifications from other Arlo devices (cameras) on the same iOS device.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am running into the same issue. I have several lights, all added. I get push notifications from my cameras, but not my lights. During setup I had to remove and re-add some of the cameras, but still no push notifications. When checking the app on my phone, I do see the in-app notification of the figure of the man turning yellow/orange when I wave at my lights, but notifications after I have closed the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've escalated this topic to the engineering team for review. I will provide more information as soon as I know more.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks. I also verified I am receiving emails when the cameras detect motion, just no push notifications to my phone (but only for the lights - the cameras still push).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi James,
Any updates regarding this topic? - It ,ay not sound serious but it can and does defeat one of the main purposes of the lights. - Thanks R
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ditto here - light detects motion, comes on and email received but no push notification to iOS app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This issue is still under investigation by the engineering team. I will provide an update when I have more information.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This issue should now be resolved with the latest app release. Please make sure you have the latest version of the Arlo Mobile app downloaded and installed from the app store.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content