Arlo security light bridge not connecting at all

[jolly89]

Was able to connect the bridge to my wifi.  The firmware updated and now it will not connect at all.  I have done a hard reset.  The app will see the bridge but will not connect to the wifi.  Yes my wifi is dual band 2.4/5.0.  I am running out of options and just ready to take this back.

[JamesC]

garyk1000,

What issue were you experiencing originally that caused you to perform the factory reset? That may help us understand why you're experiencing an issue now.

Can you provide a screenshot of the error you see?
 

JamesC

[garyk1000]

I factory reset the bridge because it stopped responding to the Arlo app after a "blinker" power glitch.  I have a whole house power conditioner, so the bridge is fine electrically.  I also had the bridge at the edge of the Wi-Fi range.  I was planning on moving the bridge to a location closer to the light with better Wi-Fi.  Decided to factory reset and set-up the light again.  Now the bridge is bricked - sorta.

I get the error screen when I try to discover the bridge.Error message when discovery fails.

[JamesC]

garyk1000,

I will reach out to you in a private message to gather more information on this issue.

JamesC