Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 5 Replies
  • ‎2025-10-24 06:56 PM
  • 1382 Views
  • 1 Like
  • 2 In Conversation
chal
Aspirant
Aspirant
‎2025-10-24 06:56 PM

can not see the person when video call is use

 

Labels:
0 Likes
Reply
Message 1 of 6
1,382
5 REPLIES 5
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-10-27 10:05 AM

What is seen when the call is answered. Can you send a screenshot of what you see when answering?

Reply
Message 2 of 6
591
chal
Aspirant
Aspirant
‎2025-10-27 11:05 AM

IMG_5895.png

 

0 Likes
Reply
Message 3 of 6
584
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-10-27 12:17 PM

Can you uninstall the camera and reinstall it?

0 Likes
Reply
Message 4 of 6
575
chal
Aspirant
Aspirant
‎2025-10-27 07:41 PM

I did it with wifi and with hub and is the same

0 Likes
Reply
Message 5 of 6
203
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-10-28 08:50 AM

Please follow the steps within this link:

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

 

0 Likes
Reply
Message 6 of 6
137
Discussion stats
  • 5 Replies
  • ‎2025-10-24 06:56 PM
  • 1383 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.