Web Interface says "We're Sorry, Arlo is currently unavailable. Please try again later.&amp

[ArloWatcher]

Web Interface says "We're Sorry, Arlo is currently unavailable. Please try again later." even though https://status.arlo.com/ says everything is good.

[ArloWatcher]

@JamesC 
Can you be of help with this? If not, can you tell me somebody who can?
Thanks!

[JamesC]

Are you seeing the same behavior when using the mobile app? You may need to clear your browser cache and try again (you could also try logging in using incognito mode).

JamesC

[ArloWatcher]

Hi James, thanks for the quick reponse.

• Mobile App works fine.
• Using chrome, I cleared the cache, and I could get back in. Live streaming not working. 
• I closed Arlo site, tried to log back in and got the "We're Sorry, Arlo is currently ..."
• Cleared cache again, tried logging in again, it wanted the six digit security code, entered code, and got the  "We're Sorry, Arlo is currently ..." again.

Hopes this makes some sense to you

[JamesC]

Thank you for the detailed information. The development team is currently investigating other reports of similar behavior. This issue appears to be isolate to a small number of users at the moment but I will share new information here as it becomes available.

JamesC

[JamesC]

This should now be resolved. Are you able to test again?

JamesC

[ant]

Both original and Pro 2 cameras' live feeds are working again my PC's Firefox web browser.

[ArloWatcher]

@JamesC 
Gave it a test this morning on my PC using Chrome.

• Logged in as usual, it gave me the "We're Sorry, Arlo is currently...." message for a second and then loaded. Was able to see all cameras and live stream them all, except one Pro 4 camera.
• Was wondering if clearing the cache would get rid of the "We're Sorry..." orange banner so I gave it a try. No luck, I still see the  "We're Sorry..." orange banner for a second before the camera screen loads
• Bad news is that after a minute or two on camera screen, it displayed the dreaded  "We're Sorry..." orange banner, and now I can't get back in.

[ArloWatcher]

@JamesC 

• Gave it another try, this time clearing the cache and checked every box under the Delete Browsing Data => Advanced tab. Closed everything, shut down PC and rebooted.
• This time when I tried to log in, it wanted the 6 digit code. Entered code and was prompted to upgrade to the new experince Arlo Secure app. I figured, don't need to do that, this is a web page. After thinking about it for a minute, I said let's go for it, how much can it hurt?
• I did the upgrade and everything is now looking better (except for that one Pro4 camera). 
• Suggest that they need to fix that upgrade message to not just say App, but include web browser experience also.
• Interesting that the upgrade pop-up showed up today. Was not having the upgrade part of the problem do you think?
• Will have to see how things go today with the new interface.

[ArloWatcher]

@JamesC 

Been playing with the new interface and it is better than the old one for sure. Just need to figure everything out. Bad thing is that the "We're Sorry, Arlo is currently unavailable. Please try again later." orange banner still randomly shows up on top, even though I can still use the site to view the system. Once I click on something it goes away. Not sure what's up.

Thanks